We’re sorry to hear that! If your item arrived damaged or defective, please contact our support team within 7 days of delivery with your order number and a clear photo of the issue.

Once verified, we’ll gladly offer a replacement or full refund—whichever you prefer.

We understand that sometimes things don’t work out. If your product is in its original condition and packaging, you can request a return within 14 days of delivery.

Please contact us at [your support email] to start the return process. Once your return is approved and received, we’ll issue your refund to your original payment method.

We process orders quickly to ensure fast delivery, but if you need to make a change, please contact us within 12 hours of placing your order.

Once your order has been shipped, we’re unable to modify or cancel it.

If your package is delayed, please check your tracking link for updates.

Sometimes shipping carriers experience delays, but if your order hasn’t arrived within 20 business days, contact us—we’ll investigate and ensure you receive your item.