Return and Refund
Return & Refund Policy
Your Satisfaction, Our Promise
Your happiness is our top priority. If you are not entirely satisfied with your purchase, we're here to help.
Return Period:
Items can be returned within 30 days from the date of purchase.
Condition of Items:
To be eligible for a return, your item must be unused, in its original condition, and returned with the original packaging.
Items that have been used or are not in their original state are not eligible for return.
Return Process:
To initiate a return, please contact us at support@plonique.com. Provide your order number, details about the product, and the reason for return. We will guide you through the steps.
Refunds:
Refunds are only issued for items that arrive damaged or defective.
If your item qualifies for a refund, we will inspect the product upon return and notify you of the status.
If approved, we will initiate a refund to your original method of payment. Refund times may vary depending on your card issuer's policies.
Exchanges:
If you received a damaged or defective item and need to exchange it for the same product, please contact us immediately.